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    Terms and Conditions

    ESD floor s.r.o. | Company ID: 28820428 | VAT ID: CZ28820428

     

     

     

    1. INTRODUCTORY PROVISIONS

    These terms and conditions (hereinafter referred to as the “Terms and Conditions”) of the company ESD floor s.r.o., with its registered office at Prachovice 52, 530 02 Dašice, Company ID: 28820428, VAT ID: CZ28820428, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert 29372 (hereinafter referred to as the “Seller”), regulate, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) via the Seller’s online store.

    The online store is operated by the Seller on the website located at www.epashop.cz (hereinafter referred to as the “Website”), through the website interface (hereinafter referred to as the “Web Interface of the Store”).

    These Terms and Conditions do not apply to cases where a person intending to purchase goods from the Seller is a legal entity or a person acting within the scope of their business activity or independent profession.

    Provisions deviating from these Terms and Conditions may be agreed upon in the Purchase Contract. Deviating provisions in the Purchase Contract shall prevail over the provisions of these Terms and Conditions.

    The provisions of the Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language.

    The Seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

     

     

     

    2. USER ACCOUNT

    Based on the Buyer’s registration on the Website, the Buyer may access their user interface and place orders for goods (hereinafter referred to as the “User Account”).

     

    When registering on the Website and ordering goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information provided in the User Account whenever it changes.

    Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding information necessary to access their User Account.

    The Buyer is not entitled to allow third parties to use the User Account.

    The Seller may cancel the User Account, in particular if the Buyer has not used their account for more than 2 years or if the Buyer breaches their obligations under the Purchase Contract.

      

    3. CONCLUSION OF THE PURCHASE CONTRACT

     All presentation of goods placed in the Web Interface of the Store is of an informative nature and the Seller is not obliged to conclude a Purchase Contract regarding these goods.

    The Web Interface of the Store contains information about goods, including the prices of individual goods and the costs of returning goods. Prices are stated including value added tax and all related fees.

    To order goods, the Buyer fills out the order form in the Web Interface of the Store. The order form contains information about the ordered goods, the method of payment, the requested delivery method, and the costs associated with delivery.

    Before sending the order to the Seller, the Buyer is allowed to check and change the data entered into the order. The Buyer sends the order by clicking the button “Order with obligation to pay”.

    The Seller shall confirm receipt of the order to the Buyer without undue delay by email.

    The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the order (confirmation) to the Buyer by email.

     

    4. PRICE OF GOODS AND PAYMENT TERMS

     The Buyer may pay the price of the goods and delivery costs in the following ways:

    • cash on delivery

    • bank transfer

    • via a payment system

    • by payment card

     

    Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount.

    In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 14 days from the conclusion of the Purchase Contract.

    In the case of non-cash payment, the Buyer is obliged to pay the purchase price together with the payment reference number (variable symbol). 

      

    5. WITHDRAWAL FROM THE PURCHASE CONTRACT

     

    The Buyer acknowledges that, according to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a Purchase Contract for the supply of goods that have been customized according to the Buyer’s wishes.

    Unless it is a case referred to above or another case where withdrawal is not possible, the Buyer has the right to withdraw from the Purchase Contract within fourteen (14) days from receipt of the goods.

    Withdrawal must be sent to the Seller within the specified period. The Buyer may use a model withdrawal form. Withdrawal should be sent to: Prachovice 52, 530 02 Dašice or by email: hajek@esdfloor.cz.

    In case of withdrawal, the contract is cancelled from the beginning. The goods must be returned within 14 days. The Buyer bears the costs of returning the goods.

    The Seller shall return the funds received from the Buyer within 14 days of withdrawal, using the same method.

      

    6. TRANSPORT AND DELIVERY OF GOODS

     If the method of transport is agreed based on a special request, the Buyer bears the risk and any additional costs.

    If the Seller is obliged to deliver goods to a location specified by the Buyer, the Buyer is obliged to accept the goods upon delivery.

    Upon receipt, the Buyer is obliged to check the integrity of the packaging. If damage is detected, the Buyer may refuse the shipment. 

     

    7. RIGHTS FROM DEFECTIVE PERFORMANCE AND WARRANTY

     

    The rights and obligations of the parties regarding defective performance are governed by applicable legal regulations.

    The Seller is responsible for ensuring that the goods are free of defects upon receipt.

    Warranty conditions: 

    • Consumer (B2C): 24 months

    • Business (B2B): 12 months limited contractual warranty

     

    If a defect occurs, the Buyer has the right to repair, discount, or replacement.

    The warranty does not apply to damage caused by misuse, mechanical damage, improper installation, transport damage, or unauthorized intervention.

    Complaints must be submitted without undue delay.

    Complaints must be resolved within 30 days. 

      

    8. PERSONAL DATA PROTECTION

     The Seller fulfills its information obligation under GDPR (EU 2016/679) through a separate document. 

      

    9. COMMERCIAL COMMUNICATIONS AND COOKIES

     The Buyer agrees to receive commercial communications.

    The Buyer agrees to the storage of cookies and may withdraw consent at any time.

     

    10. DELIVERY 

    Documents may be delivered to the Buyer’s email address.

     

    11. OUT-OF-COURT DISPUTE RESOLUTION

    The competent authority is the Czech Trade Inspection Authority: https://adr.coi.cz/cs 

      

    12. FINAL PROVISIONS

    If the relationship contains an international element, it is governed by Czech law.

    If any provision is invalid, it shall be replaced by one with similar meaning.

    The contract is archived electronically.

     

    Contact details:

    Prachovice 52, 530 02 Dašice

    Email: hajek@esdfloor.cz

    Phone: +420 774 864 826